Impact In the Impact section, discuss the impact (potential or actual) of the technology chosen if the focus of your report is on a particular technology. If the focus of your report is a business process, discuss how the process has been (or could be affected by) the information technology. There are key concepts that you should research independently: reliability; Ease of use; Speed and/or efficiency; cost; And risks. Develop a basic understanding of these concepts, and in your report, discuss your technology or process in relation to each of these concepts.
And it should be based on how sales and marketing r impacted by CRM (customer relationship management)
1- add tablets or picture
2- use articles